Job Description

BankOnBuffalo, Universal Associate, Full Time Join to apply for the BankOnBuffalo, Universal Associate, Full Time role at CNB Bank Be among the first 25 applicants. 1 day ago Description Universal Associates are hardworking, self‑motivated individuals with positive attitudes who provide a specialized banking experience and are empowered to recommend solutions for individual client’s needs. Universal Associates follow our bank philosophy: Positive Energy, Positive Outcomes. Key Responsibilities Enthusiastically greet clients and engage in conversations. Uncover opportunities and make product and service recommendations. Deliver an exceptional experience to our clients by creating an unforgettable banking experience with every interaction. Perform accurate transactions, maintain client accounts, open new accounts and provide retail lending at a high level. Follow all bank policies and operational procedures to ensure security and compliance. Meet or exceed performance targets related to customer satisfaction, product sales, and financial wellness conversations. Attitudes Respect – treat every client and colleague with dignity and respect. Client Focus – greet customers warmly, listen attentively and provide tailored financial solutions. Inclusion – embrace diverse perspectives and create a welcoming environment for all. Behaviors Leadership – show leadership in day‑to‑day operations by modeling a positive attitude and strong work ethic. Integrity – adhere to bank policies, arrive on time, take responsibility for actions and contribute to a positive, trustworthy atmosphere that reflects the bank's standards and values. Collaboration – work effectively within a team, contribute ideas, and support colleagues. Volunteerism – actively support and participate in community outreach and volunteer initiatives. Competencies Accountability – accurately process transactions in compliance with bank policies and regulatory standards; effectively manage cash drawer, TCD, TCR, ETM, vault and coin machine responsibilities; take ownership of daily duties. Innovation – identify opportunities to improve service efficiency or customer experience and suggest creative solutions. Professionalism – consistently demonstrate courteous behavior, integrity, and a strong work ethic while representing the bank with a polished appearance and clear communication. Position Level(s) Expectations UA I – Open consumer and business deposit accounts. UA II – Ability to uncover and originate consumer loans plus all above duties. UA III – Maintain current NMLS registration to originate home equity loans and lines; uncover and build upon Center of Influence and networking opportunities plus all above duties. UA IV – Maintain current NMLS registration to originate purchase mortgages plus all above duties. Professional Development Opportunities Actively participate in expanding skill sets and career paths by attending training programs, workshops, certifications, and educational resources relevant to the role. Set stretch assignments and cross‑functional opportunities that foster growth and learning. Qualifications, Education & Experience Language Skills – read, comprehend, and interpret documents; possess professional communication and interpersonal skills to write and speak effectively both one‑on‑one and before groups of clients or employees; communicate directly and effectively to clients. Technology Skills – utilize telephone systems and possess good digital literacy including email, internet, and intranet use; experience or ability to learn core transaction systems, debit card systems, statement processing systems, cash advance machines and other relevant computer programs. Mathematical Skills – add, subtract, multiply, and divide in all units of measure. Reasoning Ability – apply common sense to carry out instructions furnished in written, oral, or diagram form; solve challenging problems involving several variables in a standardized situation. Physical Demands & Work Environment – operate in a professional office environment with considerable time standing at a teller pod or sitting at a desk using office equipment such as computers, phones, and printers; moderate noise level with constant communication and interactions with others; may lift up to 25 pounds; occasional travel to all market areas and attendance to off‑site training sessions. Reasonable Accommodation Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Disclaimer This job description is not an exclusive list of responsibilities and duties. They may change at any time without notice. Benefits Medical, Dental, Vision & Life Insurance 401K with company match Paid Time Off & Recognized Holidays Leave policies Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet) Employee Assistance Program Employee Health & Wellness Program Special Loan and Deposit Rates Gradifi Student Loan Paydown Plan Rewards & Recognition Programs and much more! Eligibility requirements apply. Equity & Diversity Statement BankOnBuffalo is an equal opportunity employer and all applicants are considered based on qualifications without regard to sex, race, color, ancestry, religious creed, national origin, sexual orientation, gender identity, physical disability, mental disability, age, marital status, disabled veteran or Vietnam era veteran status. CNB Financial Corporation is an affirmative action employer and is committed to fostering, cultivating and preserving a culture of diversity and inclusion. 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