Job Description

Director, Operations Analytics and Workforce Management

Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cuttingedge technology. Our flagship product the AIdriven, noninvasive Heartflow FFRCT Analysis provides a colourcoded, 3D model of a patients coronary arteries, indicating how blockages impact blood flow to the heart. Heartflow is the first AIdriven, noninvasive integrated heartcare solution across the CCTA pathway that helps clinicians identify stenoses, assess coronary blood flow, and quantify coronary atherosclerosis. The company is publicly traded (HTFL) and has been cleared for use in the US, UK, Europe, Japan and Canada, and has served more than 400,000 patients worldwide.

We are looking for a Director of Operations Analytics and Workforce Management to lead our Workforce Planning & Optimization, Operations Analytics, and Operations PMO functions. In this role you will manage a team of analysts and program managers to achieve operational excellence across the organization.

Job Responsibilities

• Analytics & Performance Management
  • Develop and implement a comprehensive operations analytics framework to provide datadriven insights into key performance indicators such as efficiency, capacity utilisation, cost effectiveness, and quality of operations.
  • Establish clear KPIs and create interactive dashboards that serve as a single, reliable source of truth for monitoring and reporting on operational performance.
  • Utilise advanced analytics techniques to identify emerging trends, predict future outcomes, and provide strategic recommendations to support informed decisionmaking across the organisation.
• Workforce Planning & Optimization
  • Lead the strategic planning of the workforce to ensure optimal staffing levels that align with service demands and support business growth initiatives.
  • Implement and refine advanced models, tools, and processes for accurate labour forecasting, efficient scheduling, and continuous productivity optimisation to meet customer service targets.
  • Collaborate closely with Operations leadership,, and the Commercial team to evaluate the advantages and disadvantages of various service delivery models, ensuring alignment with overall business objectives.
• Program & Project Management
  • Work in conjunction with Operations leadership to identify, prioritise, and systematically track key strategic initiatives and projects.
  • Drive the successful execution of projects from conceptualisation through to full implementation, often requiring crossfunctional collaboration and coordination.
  • Cultivate a workplace culture that embraces continuous improvement, leveraging methodologies such as Lean Six Sigma or other similar process optimisation frameworks.

Experience / Education

• A bachelors degree in a quantitative field such as STEM, Data Analytics, Operations Management, Business Administration, or a closely related discipline is required. An MBA or Masters degree is preferred.
• 10+ years of progressively responsible professional experience within a manufacturing or service operations environment, with a strong preference for experience in the medical device or regulated life sciences industry.

Skills and Qualities Required

• Workforce Planning Expertise Demonstrated expertise in longterm workforce planning, capacity modelling, and cost optimisation techniques, including advanced scheduling and intraday resource management. Proficiency in workforce management tools such as Verint, NICE, Aspect, or similar platforms is essential.
• Analytics Expertise Strong expertise in analytics, encompassing the identification of appropriate metrics, effective metric visualisation, and the ability to interpret data to derive actionable insights. Must be proficient in current business intelligence tools like Tableau, PowerBI, Domo, or similar platforms.
• Project Management Proficiency Demonstrated proficiency in various project management frameworks, with PMP certification preferred.
• Communication Skills Excellent communication abilities, with the capacity to simplify complex information and articulate a clear, concise narrative for a senior executive audience.
• DataDriven Decision Maker Proven track record of making decisions based on data analysis and insights.
• Highly Collaborative Strong ability to work effectively and collaboratively within teams and across different departments.

Base Salary Estimate: $210,000 to $260,000 plus cash bonus and equity.

Heartflow is an Equal Opportunity Employer. We are committed to a work environment that supports, inspires, and respects all individuals and do not discriminate against any employee or applicant on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. This policy applies to every aspect of employment at Heartflow, including recruitment, hiring, training, relocation, promotion, and termination.

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