Job Description
Overview
Dispatcher - Transport Medicine System Status Controller | LACP at Bon Secours Mercy Health. This is a night shift (6p-6a) position. The team improves health care quality, safety and cost effectiveness through effective transport management.
Responsibilities
- Receive all incoming telephone inquiries and requests for patient transport in a timely, professional, and courteous manner.
- Maintain professional radio and phone communication with administration, transport teams, requesting agencies, hospital staff, physicians, and public safety personnel.
- Triages all transport requests and accurately enters required information into the Computer-Aided Dispatch System.
- Maintain records and documentation associated with patient transport and the operation of the Communications Center.
- Ensure billing paperwork is completed accurately.
- Maintain knowledge of communications equipment and operate/request service calls; report equipment failures.
- Activate transport teams and relay information on patient location and condition; initiate appropriate notification and determine patient destination.
- Know the Mercy Health Transport Medicine Emergency Response Plan and participate in quality management and drills.
- Demonstrate knowledge of policies, procedures, and protocols for Mercy Health Transport Medicine; understand state/local EMS regulations and regional protocols.
- Demonstrate critical thinking in triaging transports and making decisions in a high-stress environment.
- Maintain constant radio contact with transport teams and document contacts; stay at the dispatch station when any helicopter is airborne.
Licensing/Certification
- BLS Basic Life Support - American Heart Association (required)
- Emergency Medical Dispatching (EMD) - Various (preferred at time of hire; required within 6 months of hire)
- Ohio Paramedic - Ohio EMS (preferred)
Education
- High School Diploma or GED (required)
- Associates, Healthcare, Public Safety, or related field (preferred)
Work Experience
- 1 year of experience in EMS, healthcare, public safety, or related field (required)
- 1 year of previous EMS or public safety dispatching experience (preferred)
Training
- Incident Command System (ICS) 100 (required)
- ICS 200 (required)
- ICS 700 (required)
Language
None
Patient Population
- Demonstrates knowledge to assign clinical personnel and transport resources appropriate to patient age and needs.
- Knowledge of growth and development; ability to assess data and identify patient requirements across age groups: Neonates, Infants, Pediatrics, Adolescents, Adults, Geriatrics.
Working Conditions
- Periods of high stress and fluctuating workloads.
- Long-distance or air travel as needed (not to exceed 10% travel).
- General office environment with possible interruptions.
- Required to travel to off-site locations, occasionally in adverse weather conditions.
Skills
- Typing 25-30 words per minute
- Analyzing data, medical terminology, transport scheduling
- Business writing, computer skills, legal/regulatory interpretation
- Public relations, phone/email etiquette, attention to detail
- Critical thinking, teamwork, active listening, safety focus
- Emotional intelligence, conflict management, adaptability, collaboration
- Time management, learner attitude
Benefits
- Comprehensive medical, dental and vision plans; prescription drug coverage
- Flexible spending accounts; life insurance w/ AD&D
- Employer contributions to retirement savings; paid time off
- Educational assistance and more
Equal Opportunity
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status. Mercy Health Youngstown, Ohio or Bon Secours VA locations are Affirmative Action and Equal Opportunity Employers. Please email recruitment@ for copies of the affirmative action plan or reasonable accommodations requests.
Senioriry level
Employment type
Job function
- Management and Manufacturing
- Industries: Hospitals and Health Care
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Job Tags
Full time, Work experience placement, Work at office, Local area, Long distance, Flexible hours, Night shift,