Job Description

Base pay range

$40.00/hr - $45.00/hr

Overview

This range is provided by Wythe Hotel. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

Housed in a meticulously restored 1901 factory building steps from the Williamsburg waterfront, the Wythe Hotel stands as a testament to Brooklyn's industrial heritage and contemporary sophistication. Our Michelin-recognized hotel supported by Le Crocodile, Bar Blondeau, and a celebrated events program demands exceptional standards that honor both our historic character and evolving luxury positioning. As we lead Brooklyn's hospitality evolution, we remain committed to sustainable practices while delivering discreet, authentic experiences that resonate with our discerning guests.

Why This Role Matters

You'll create the backdrop for life's most meaningful celebrations, from intimate gatherings to milestone events that become part of our guests\' personal histories. Your leadership will shape not only exceptional experiences for guests but also fulfilling careers for your team members. Help define the future of luxury events in Brooklyn while building a program that stands alongside global hospitality icons. Create innovative concepts that push creative boundaries while establishing new standards that honor authentic character.

Key Responsibilities

• Set an example of excellence: Be an ambassador and an excellent example of our style of hospitality, food & beverage, and service culture. One that evokes genuine warmth, knowledge, confidence, care and gracious service.
• Knowledge and Preparation for each event: Prior to an event, receive and study the BEO for the event to know what is expected. Arrive at least 60 minutes prior to all floor staff to pick up the packet in the F+B office, identify the client point of contact for the event and speak with them about the BEO, print all service docs needed, and develop a service plan for the event from start to finish.
• Manage Staff: Frequently check in with staff to make sure they are on schedule, doing what needs to be done, and see if they need anything. Offer support and direction. Ensure that if there are AV needs, the AV attendant is present and available to the client during set-up and throughout the event. Oversee all elements of service and engage where needed.
• Training, Mentoring, & Teaching: Supervisors look for opportunities to teach and coach staff to gain new skills, more confidence, and better understanding of their roles. Offer support whenever possible and follow up after service if staff needs more training or any corrections.
• Create and share a clear service plan: Delegate assignments and tasks and create a clear plan for which staff members will be responsible for what at each point during the event.
• Liaise with Client: Check in with the client to make sure that they have all that they need. Ensure the client feels heard and cared for. Understand the most important priority for the client and be sure we are set up to deliver on that priority.
• Space & Facility Maintenance: Perform a careful and thorough walk through of the space, taking note of any areas that need attention, ensuring that any client visible area is clean and presentable, that the lighting is set correctly, the temperature is set, the event space is clean and ready to present to the client and their guests. Manage the temperature and ambiance of the space throughout the event. Ensure appropriate background music is set up and ready.
• Presentation: Event Supervisors will hold themselves and our staff to a high professional standard at all times. This includes dressing according to the Companys Management Dress Code, ensuring our team members are also dressed according to their guidelines and having a sharp and professional presentation
• Service: All events staff must conduct themselves with warm authority while speaking with clients and guests, interfacing with other departments in a clear and professional manner.
• Communicate with Kitchen: Check in with the kitchen teams to make sure that all menu items are up to date. Confirm the guest count, platter count, service plan, vendor meals, and any known allergies/dietary restrictions. Keep the kitchen updated on all changes throughout the event. Confirm staff meal timing with the kitchen, how many people, and where it is taking place. The Kitchen team is your partner in our events, working closely with them at all times.
• POS Responsibilities: Supervisors are responsible for ringing in all Food, Beverage, Space Fee, Admin Fee, Rentals, Staffing, and tax into Toast at the end of the night for accounting purposes.

Qualifications

• 4+ years management experience in either events or restaurants
• Catering knowledge, 2+ years experience in NYC venues preferred.
• Desire to succeed in special event management by consistently providing outstanding customer service.
• Open availability.
• Work 20+ hours weekly.
• Ability to communicate effectively with clients and colleagues through verbal and written methods.
• Ability to remain calm under pressure, handle stress well and think on your feet.
• Comfortable providing coaching and feedback to staff members.
• Able to present a calm and professional presence at all times.
• Bring a positive attitude and set an example for the team each day.
• Able to lift at least 25 lbs.
• Able to work a full shift on your feet. A full shift may be in excess of 8 hours.

To Apply

Send your resume and a note about why Wythe\'s vision resonates with you. We\'re less interested in generic cover letters than in understanding what draws you to this particular opportunity at this particular moment.

The Wythe Hotel is committed to creating an inclusive workplace that promotes and values diversity. We encourage applications from individuals of all backgrounds, abilities, and perspectives.

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