Front of House/Event Manager Job at Edgewater Yacht Club, Cleveland, OH

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  • Edgewater Yacht Club
  • Cleveland, OH

Job Description

Job Description

Job Description

We are looking for an experienced and dynamic Front of House and Event Manager to join our team. As a Front of House and Event Manager, you will play a crucial role in overseeing the daily operations of the front of the club, ensuring exceptional customer service and a positive member experience.

The ideal candidate should have strong leadership skills and the ability to manage and motivate a team effectively.

Responsibilities

  • Supervise and lead front-of-house staff, including hosts, servers, and bartenders
  • Oversee day-to-day operations, including scheduling, plus opening and closing procedures
  • Ensure a welcoming and organized front-of-house area for guests
  • Coordinate with kitchen staff to ensure timely and accurate order delivery
  • Monitor and manage reservations to optimize table turnover and member satisfaction
  • Address member inquiries, concerns, and feedback promptly and professionally
  • Implement and enforce health and safety standards in the front-of-house area
  • Collaborate with the kitchen and bar to ensure seamless communication and service
  • Assist in training and onboarding new staff
  • Contribute to creating a positive and enjoyable dining and events experience for members and guests

Requirements and Skills

  • Proven experience in a front-of-house management role in the hospitality industry
  • Strong leadership and organizational skills
  • Excellent communication and interpersonal abilities
  • Maintain professional appearance
  • Knowledge of restaurant operations, customer service best practices, and point-of-sale systems
  • Ability to handle member issues with diplomacy and resolution
  • Familiarity with health and safety regulations in the food service industry
  • Flexibility to work evenings, weekends, and holidays
  • High level of integrity and professionalism
  • Ability to multitask and thrive in a fast-paced environment
  • Bachelor’s degree in Hospitality Management or a related field is a plus
Company Description

Friendly atmosphere!

Company Description

Friendly atmosphere!

Job Tags

Weekend work, Afternoon shift,

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