Job Description

UX Researcher

The Knights of Columbus is a tax-exempt Catholic fraternal benefit society that provides financial security to members and their families through our life insurance, long-term care insurance, disability income insurance, investment and annuity products. Charity is at the core of our missions: our profits are donated to help those in need and to support our faith - $1.73B over the past ten years.

While we have many employees who are not Catholic, we follow the Church's teachings in our investment strategies and our employee benefits. As part of our religious mission, we support the pro-life cause by contributing to the March for Life and pregnancy resource centers, we oppose assisted suicide and euthanasia, we are evangelists for the Catholic faith, and we help Christians who are facing religious persecution in the Middle East. We all work together to support our two million members as they volunteer to help others in their parishes and communities around the world.

We are a growing and purpose-driven community of professionals. Join us to discover how you can meet your goals and ours!

Overview

We are seeking a talented and driven UX Researcher to join our growing UX team. This role will help shape the direction of our member- and customer-facing digital experiences by conducting user research that informs design decisions and digital strategy. The ideal candidate is passionate about understanding users, comfortable working in a fast-paced environment, and experienced in a variety of qualitative and quantitative research methods.

Core Responsibilities

• Collaborate with UX designers, CX team members, product managers, developers, and stakeholders to define research goals and identify key questions.
• Plan and execute research studies, including user interviews, usability testing, surveys, card sorting, diary studies, and heuristic evaluations.
• Analyze data, identify patterns, and synthesize insights into clear, actionable recommendations that improve user experience across our digital ecosystem.
• Present research findings to cross-functional teams and leadership in a compelling, accessible manner.
• Support development of personas, customer journeys, and service blueprints.
• Maintain research artifacts and contribute to a growing research repository.
• Champion the voice of the user across the organization and advocate for data-informed decision-making.
• Help establish UX research best practices, tools, and frameworks.

Skills Qualifications

Required:

• Proven experience conducting end-to-end research in a digital environment.
• Strong understanding of qualitative and quantitative research methods and when to use them.
• Experience working with tools such as UserTesting, Figma, and analytics platforms like Google Analytics or Hotjar and other UX research tools.
• Excellent communication, presentation, and storytelling skills.
• Ability to manage multiple projects and prioritize effectively.

Preferred:

• Experience working in agile environments or collaborating with product teams.
• Familiarity with Optimizely or other personalization/experimentation platforms.
• Understanding of accessibility standards (WCAG 2.1) and inclusive design.
• Experience in a mission-driven or nonprofit organization is a plus.

Education

Required:

• Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Cognitive Science, Information Design, or a related field.
• 45 years of experience in UX research or a similar role in user experience, human-centered design, or behavioral sciences.

Compensation

The wage range for this role takes into account a broad array of factors that are considered in making compensation decisions, including but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs. The range below applies as long as the work is performed in Connecticut; the Knights of Columbus reserves the right to adjust the wage range if the position is performed in another location. At the Knights of Columbus, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $85,400 - $140,900.

Physical Demands

Must be able to remain in a stationary position for a majority of the workday.

KofC Cares

Our mission is focused on family and faith, and we support our employees in seeking a balanced life.

Employee benefits include:

• Time Away: 13 paid holidays per year in addition to vacation and paid sick leave, and flexible workweek schedules.
• Professional Development: Certifications, designation, and tuition reimbursement.
• Retirement Benefits: 401(k) retirement savings plan with matching company contributions, and cash balance retirement plans fully funded by the company.
• Health and Wellness:
• Short-term disability and term life insurance fully paid for by the company.
• Up to 12 weeks of childbirth leave under STD policy.
• One week of fully paid parental leave for all new parents, including adoptive and foster parents.
• A variety of health insurance options, including premium-level family coverage and a pre-tax Health Savings Account with employer contributions. The Order's health plans do not cover abortion, sterilization, or contraception, and the Order has helped advocate for other employers who do not want to provide coverage.
• Long-term disability insurance.
• Dental insurance.
• Vision insurance.
• Health club membership reimbursement.
• Employee Assistance Program

Nearest Major Market: New Haven

Nearest Secondary Market: Hartford

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